Terms & Conditions

Online Booking Policy:
- If making an online reservation within 24hrs of arrival time you are required to call our office to confirm your booking - 073325748
- All clients booking online for Off Road NZ experiences are required to reconfirm their booking by calling the office directly within 48hrs of the booking date and time.
- Off Road NZ cannot guarantee to supply products to those who fail to reconfirm.
- You are required to arrive 15 minutes prior to your booking time for welcome, signing in and safety briefing.
- Please provide a NZ phone number or accommodation contact so in the unlikely event that we are unable to operate your experience as planned, we will be in touch with you to discuss the options available to you.

Cancellation Policy:
- Please arrive at your allocated time; If you arrive late we may be unable to complete your program due to other bookings, no refund will be available.
- Changes to your agenda within 48 hours of the booking are subject to availability.
- Cancellations within 48 hours of the booking are non refundable and will be charged at full price.
- Cancellations for individual travellers or family groups; prior to 48 hours of the booking may be refunded less an admin fee. Refunds are only available to direct bookings